Privacy Policy - Asymmetric Labs

Introduction

At Asymmetric Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

As a company specializing in private AI deployments and enterprise solutions, we understand the critical importance of data privacy and security. This policy reflects our commitment to transparency and your right to understand how your information is handled.

Privacy-First Approach

Our business model is built on helping organizations maintain control over their data. We apply the same privacy-first principles to our own operations and your interactions with us.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, company name, and job title when you contact us or request information
Communication Data: Messages, inquiries, and feedback you send to us through our website, email, or other communication channels
Meeting Information: Details shared during consultations, demos, or meetings about your AI requirements and use cases
Service Data: Information related to the AI services you're interested in or have contracted with us

Automatically Collected Information

When you visit our website, we may automatically collect:

Technical Data: IP address, browser type, operating system, device information, and access times
Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy section)

Third-Party Information

We may receive information about you from:

Business partners and referral sources
Public databases and professional networks (LinkedIn, company websites)
Marketing and analytics service providers

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery and Communication

Respond to your inquiries and provide requested information about our AI services
Schedule and conduct consultations, demos, and meetings
Deliver contracted AI deployment and consulting services
Provide technical support and customer service
Send service-related notifications and updates

Business Operations

Analyze and improve our website, services, and customer experience
Conduct market research and business development activities
Maintain accurate records for business and legal purposes
Protect against fraud, security threats, and legal liability

Marketing and Outreach (With Consent)

Send newsletters, industry insights, and educational content about AI trends
Inform you about new services, features, or relevant offerings
Invite you to webinars, events, or industry conferences
Personalize marketing communications based on your interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Website hosting and maintenance
Email marketing and communication platforms
Analytics and performance monitoring
Customer relationship management (CRM)
Payment processing (for contracted services)

These providers are contractually bound to protect your information and use it only for the specified purposes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Legal Requirements

We may disclose information when required by law, court order, or to:

Comply with legal obligations and regulatory requirements
Protect our rights, property, or safety, or that of others
Investigate fraud or security incidents
Enforce our terms of service or other agreements

Data Minimization Principle

We only share the minimum amount of information necessary to accomplish the specific purpose, and we require all third parties to maintain the same level of data protection we provide.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

Encryption: All data transmission is protected using SSL/TLS encryption
Access Controls: Role-based access with multi-factor authentication for our systems
Data Storage: Secure cloud infrastructure with encryption at rest
Network Security: Firewalls, intrusion detection, and regular security monitoring
Regular Updates: Timely security patches and system updates

Organizational Measures

Employee Training: Regular privacy and security awareness training
Access Limitation: Information access limited to authorized personnel only
Incident Response: Established procedures for security incident management
Vendor Management: Due diligence and security requirements for all service providers

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this privacy policy
Comply with legal, regulatory, or contractual obligations
Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

Your Privacy Rights

Depending on your location and applicable laws (including GDPR, CCPA, and other privacy regulations), you may have the following rights:

Access and Portability

Right to Access: Request a copy of the personal information we hold about you
Data Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

Right to Rectification: Correct inaccurate or incomplete personal information
Right to Erasure: Request deletion of your personal information under certain circumstances

Control and Restriction

Right to Restrict Processing: Limit how we use your personal information
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

No Discrimination

We will not discriminate against you for exercising your privacy rights. You will receive the same level of service regardless of your privacy choices.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

View and delete existing cookies
Block cookies from specific websites
Block third-party cookies
Clear all cookies when you close the browser

Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to analyze website usage. These services may collect information about your visits to our and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

International Data Transfers

As a global technology company, we may transfer your personal information to countries outside your residence for processing and storage. When we do so, we ensure appropriate safeguards are in place:

Transfer Mechanisms

Adequacy Decisions: Transfers to countries with adequate data protection laws
Standard Contractual Clauses: EU-approved contracts ensuring data protection
Binding Corporate Rules: Internal policies ensuring consistent data protection
Certification Programs: Participation in recognized privacy frameworks

Data Localization

For enterprise clients requiring data localization, we can deploy AI solutions within specific geographic regions or on-premises infrastructure to meet regulatory requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will post the updated policy on our website with a new "Last Updated" date
For material changes, we will provide additional notice through email or website notifications
We encourage you to review this policy periodically to stay informed about our privacy practices

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

Email: connect@asmlabs.tech

General Inquiries: connect@asmlabs.tech

Website: https://asmlabs.tech

We are committed to addressing your privacy concerns promptly and will respond to your inquiry within 30 days of receipt.

Data Protection Authority

If you are located in the European Union and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.